Office of the Financial Services Ombudsman (OFSO)

 

The Office of the Financial Services Ombudsman (OFSO) was established by the Central Bank in conjunction with the commercial banks and insurance companies. Its primary responsibility is to investigate complaints from individuals and small businesses with regard to financial services provided by the participating financial institutions and their subsidiaries.

The aim of the Office is to render impartial and prompt resolution to those complaints that customers have not been able to resolve satisfactorily with their commercial banks or insurance companies.

The Financial Services Ombudsman can consider complaints about a wide range of products and services offered by the participating financial institutions and their licensed subsidiaries.

The Office of the Financial Services Ombudsman is not a court of law. The process is relatively informal. The Office of the Financial Services Ombudsman is independent of the commercial banks and insurance companies. After investigation, the final decision on the fair resolution of complaints rests solely with the Ombudsman.

There is no charge to the customers who use the services of the Office. For more information on the services of the OFSO click here.